Terms of service

Ordered items shall be sent by Overseas Express as a package within 5 business days from the receipt of the order or payment (often even before that). For foreign deliveries, the deadline is 6 to 9 working days. Exceptionally, due to the sell-out of a particular item or unforeseen circumstances, delivery can take longer than the above mentioned time frame, in which case you will be notified by e-mail.

Delivery is calculated according to the price list agreed with the courier service:

       Order amount                                                                       Shipping costs

       up to HRK 299    / 39.68 EUR                                                       HRK 20,00 / 2.65 EUR

       above HRK 299  /  39.68 EUR                                                      free

This amount of delivery refers to shipments up to 2 kg with delivery location within the Republic of Croatia.

Foreign Delivery Costs:

If the courier service changes the delivery price, the seller shall clearly indicate the new price in the web shop.

Delivery prices are expressed with included VAT.

Unfortunately, we are unable to influence the delivery speed and possible complications in the delivery created by the delivery service.

If the customer is not at the delivery address at the time of attempted delivery, the delivery service will leave a notice with the shipment number and instructions for further action.

In case the customer orders the goods, but refuses to accept it, Artmen Ltd. has the right to refuse the customer the amount of the purchase price he / she paid for the goods.

If the customer who refused to accept the goods re-orders the goods through the Menart web shop, the seller reserves the right to refuse further processing of the order and the right to charge.

Artmen Ltd. reserves the right not to dispatch orders with incorrect / incomplete contact information, as well as orders with an e-mail / phone number that nobody answers.


  • About us

    We have been distributing the best of toys, music, and film for more then twenty years now. In cooperation with our partners, our products can be found in the trade network throughout Croatia and Slovenia.

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